|Credit Note: How does it work?
The credit note applies to existing bookings which fall during the lockdown period (or when the campsite is otherwise unable to open directly due to Covid-19).
The credit note allows you to carry forward the existing payments on a current booking to a future booking up until October 2021. You don’t need to decide on new dates until you are in a position to do so.
How do I register my credit note?
- First, let us know you would like a credit note. The easiest way to do that is by emailing us. You must let us know at least 4 weeks prior to the arrival date on your existing booking.
- Then we will put your booking on hold and contact you by email to confirm your credit note.
How do I redeem my credit note when I want to rebook?
- When you’re ready to rebook, get in touch with us by email stating your new arrival date and any other changes from your original booking (please don’t book online).
- We will amend your previous booking. Any existing payments will be credited towards the new booking. You will be sent a confirmation email to confirm your new booking.
Terms: The credit note is valid on existing bookings up until end of October 2021. Upon transferring the credit to your new booking, your old booking will be cancelled. Usual terms and conditions will apply to your new booking. Rebooking is subject to pitch availability – keep in mind that some weekends tend to fully book far in advance especially if the campsite’s capacity is reduced in the future. If there is still an outstanding balance on the new booking after applying the credit note, you will still be required to pay the difference*.
*Please note your booking total may increase if: you re-book on dates which fall in a different price bracket; your booking details change; the tariffs increase. If you reschedule your booking more than once you will be required to pay an admin fee.