Covid-19 Booking Guarantee 2022
Published 14/10/2021 – Valid in 2022 Season Only
We understand that the pandemic made it very difficult to plan a holiday. We hope this Booking Guarantee will allow you to book your next holiday in confidence, knowing that if it were cancelled due to a lockdown, you could postpone the booking to later in the season.
Please note that the following only applies to bookings that fall in a government-imposed lockdown.
What is included as part of the Covid-19 Booking Guarantee?
- Credit Note: If you are unable to carry out your booking due to a government lockdown, you will be eligible for a credit note to use on a future booking (valid to redeem in the current season only).
- Reduced Cancellation Fee: If you are unable to carry out your booking due to a government lockdown and would prefer a refund, the cancellation fee will be reduced to 15% of the total booking amount. The remaining monies paid can be refunded at your request.
The Covid-19 Booking Guarantee will apply to all bookings in the current season (e.g. if you made a booking for dates in the 2022 season, it will apply to that season only and cannot be carried over to the following year). Please note that if you or any of your household falls ill and/or must self-isolate, our standard Terms and Conditions will apply. For this reason, we advise guests to take out the necessary holiday insurance.