Covid-19 Booking Guarantee

We understand that there is a great deal of uncertainty as to when life will return to normal which makes it difficult to plan a holiday.  Following helpful feedback from our customers we would like to offer some additional flexibility in the form of a Covid-19 Booking Guarantee.  We hope this will allow you to book your next holiday in confidence, knowing that if it was cancelled you would be entitled to a credit note.  We have also issued some additional flexibility which is detailed below.

What is included as part of the Covid-19 Booking Guarantee?

  • Flexible Rebooking: In the event that we have to cancel your booking due to Coronavirus, we will issue you a credit note to use on a future booking – valid either this year or in 2021.
  • Flexible Cancellations: If you or any of your household falls ill and/or has to self isolate due to Covid-19, let us know and we will issue a credit note.
  • Balance Due Dates:  We’ve pushed back the due dates on all bookings to 2 weeks prior to arrival.
  • Safety First: We will only re-open the site if we can be sure that all precautions have been taken to make the site safe.  All bookings will be kept informed by email.

The Covid-19 Booking Guarantee will apply to all bookings in the 2020 season.  We hope that this will provide reassurance and piece of mind in these uncertain times.
In addition, the camping season will now run until end of October 2020 which might allow you some more time to reschedule your camping holiday.  Alternatively, if you want to plan something to look forward to next year, we are now open for bookings in the 2021 season.

Credit Note: How does it work?

The credit note applies to existing bookings which fall during the lockdown period (or when the campsite is otherwise unable to open directly due to Covid-19).
The credit note allows you to carry forward the existing payments on a current booking to a future booking up until October 2021.  You don’t need to decide on new dates until you are in a position to do so.

How do I register my credit note?

  1. First, let us know you would like a credit note.  The easiest way to do that is by emailing us. You must let us know at least 4 weeks prior to the arrival date on your existing booking.
  2. Then we will put your booking on hold and contact you by email to confirm your credit note.

How do I redeem my credit note when I want to rebook?

  1. When you’re ready to rebook, get in touch with us by email stating your new arrival date and any other changes from your original booking (please don’t book online).
  2. We will amend your previous booking.  Any existing payments will be credited towards the new booking.  You will be sent a confirmation email to confirm your new booking.
Terms: The credit note is valid on existing bookings up until end of October 2021. Upon transferring the credit to your new booking, your old booking will be cancelled.  Usual terms and conditions will apply to your new booking.  Rebooking is subject to pitch availability – keep in mind that some weekends tend to fully book far in advance especially if the campsite’s capacity is reduced in the future.  If there is still an outstanding balance on the new booking after applying the credit note, you will still be required to pay the difference*.
*Please note your booking total may increase if: you re-book on dates which fall in a different price bracket; your booking details change; the tariffs increase.  If you reschedule your booking more than once you will be required to pay an admin fee.
Our Onsite Response to COVID-19
(when we re-open)

If you’ve stayed with us before you’re probably aware of the high standards which our facilities are maintained to, we’d like to reassure that we’re taking additional measures to keep the site safe.

In light of the circumstances we’re also taking the following measures:

  • Pitch Separation: We will be allocating more space between camping pitches. The new 20 acre camping field makes this particularly straightforward.
  • Additional temporary facilities: If necessary, based on sensible assessment of the situation at the time, we will hire in temporary toilets and handwash stations to allow guests to maintain advisable levels of personal space & hygiene.
  • Capping visitor numbers:  Town Farm have reduced site capacity to approximately 50%.  This allows us to reduce pressure on the toilet/shower facilities.
Our staff are also taking additional measures: 
  • Surfaces, door handles and high traffic areas are being sanitised regularly. 
  • All staff will wash their hands frequently and refrain from hand shaking and hugging – where possible maintaining a 2 metre distance from others.
  • Signs will be placed in both bathrooms offering advice on the correct handwashing procedure.
We are asking all visitors to adhere to the following:
  • Do not come to site if you have symptoms or coronavirus (temperature, a new & continuous cough, loss of smell or taste).
  • Wash your hands thoroughly and frequently – or use the hand sanitizers where provided, following contact with the campsite’s communal areas, or trips out.
  • Ensure all coughs and sneezes are caught in a tissue, which should be binned immediately. If you do not have a tissue, use the crook of your elbow instead.
  • Try to engage in ‘social distancing’ wherever possible. Avoid hand-shaking and close contact with others – maintain a distance of at least 1 – 2 metre (1 metre plus).
  • Minimise contact in the communal areas where possible. Procedures for the use of communal areas may be put in place by the site owner.
  • If you or a member of your party start to display symptoms (high temperature, a new continuous cough) during your stay, you and your party must leave the campsite as soon as possible and self isolate.** Please report this to duty manager on site.
All of the above information is correct at the time of writing and is based on the government’s guidance which you can read here
All of the above changes and precautionary measures will remain in place until we receive further government advice which supersedes it.  Further information may follow. If you have any questions or concerns, please do not hesitate to contact us.

Wishing you all the best,

Will, George, Angie, Charles, Jo, Susan & Kelly